Please read this document carefully, as it contains the terms and conditions that you agree to be bound by if you continue to use Malikah Maroc Beauty Ltd.’s online store. The below terms and conditions (“the Conditions”) and the Terms of Use apply to your use of this Malikah Maroc online store . and to any purchases you make through the Malikah Maroc online store. In the event of any conflict between the Terms of Use and these Conditions, the latter shall prevail. These Conditions and the Terms of Use apply between you and Malikah Maroc Beauty Ltd., whose registered office is at 708e Tudor Estate, NW10 7UN, United Kingdom.

Please address any complaints, queries, or correspondence regarding these conditions or the Malikah Maroc online store . to the contacts listed in our contact us page. This site is operated by Malikah Maroc Beauty Ltd., whose registered office is at 708e Tudor Estate, London, NW10 7UN.

Purchasing Malikah Maroc products
whose registered office is at 708e Tudor Estate, NW10 7UN Products
Eligibility to order criteria: You may only purchase products from Malikah Maroc Online Store:

Available for sale, details of which appear on the Malikah Maroc Online Store;
For delivery to England, Wales, Scotland, and Northern Ireland, and worldwide (excluding PO box addresses), and

For personal use, either by yourself or by your intended recipient(s) of the products. Malikah Maroc reserves the right to decline any order that it has reasonable cause to believe is for onward sale other than through distribution channels approved by Malikah Maroc.
Details of the products available for purchase (including their price) are set out on the Malikah Maroc Online Store. Malikah Maroc takes all reasonable care to ensure that all details, descriptions, and prices of products appearing on the Malikah Maroc online store are correct at the time when the relevant information is placed on the Malikah Maroc online store. Although every effort is made to keep the Malikah Maroc Online Store as up-to-date as possible, the information appearing at a particular time may not always reflect the position exactly at the moment you place an order. Please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognized by you as a mispricing, we do not have to provide the products to you at the incorrect price.

Ordering Products:
Once you have selected the products you wish to order, navigate through the checkout process and click on the ‘Submit Order’ button on the cart page.
Once you have clicked on the ‘Submit Order’ button, you have made a binding offer for the sale of goods. Your offer at this stage is still subject to our acceptance. In order for us to accept your offer, we must obtain authorization from your credit card company for the amount detailed on the order summary page. We are not taking funds from your card at this stage, although the amount available for you to spend will be reduced by the authorization.

This is a normal process with the banks. If your credit card does not provide an authorization, your order will not be processed further.

Malikah Maroc will e-mail you to confirm your product order has been received.

Malikah Maroc will e-mail you again to confirm that the products you have ordered are being shipped to you.

We are deemed to have accepted your offer, and a corresponding contract of sale for the products you have ordered is concluded between you and Malikah Maroc only upon those products being shipped to you, as detailed in the dispatch confirmation email.

Malikah Maroc may refuse or be unable to process your order if:

The product you ordered is discontinued or no longer available.

Your credit card does not authorize the payment of the purchase price.

You do not meet the eligibility-to-order criteria set out above.

You want to ship to a freight forwarding company address, for example, Self Storage,

Address Pal, or Storage Wizard, as they are unable to accept delivery.

Malikah Maroc will not be liable to you for any loss or damage directly or indirectly resulting from such refusal or inability to process your order.

Cancelling the Contract and Returns
1) Order Cancellation and Returns You are entitled to cancel your order if you change your mind, provided that you exercise your right no longer than 7 days after the day on which you receive the goods or services. This doesn’t affect or limit your statutory rights if the goods are faulty or not as described.

When returning goods as part of an order cancellation, we will refund:
a. the full purchase price
b. the delivery charges (the cost of initial delivery to you)

Note: If you choose to cancel your order, you will be expected to return the goods in your order to us in the same condition in which you received them, unopened and unused. This is important for lipsticks and any other products that are not suitable for return due to health protection or hygiene. If such products are unsealed or opened by a customer, you will not be able to cancel the order for health protection purposes.

Except where goods are faulty, Malikah Maroc will NOT refund the return delivery charges (cost for returning goods to us), and if you fail to return goods to us, we may charge you for the cost incurred in collecting them from you.

You will need to send the goods back to Malikah Maroc within 7 days after the day on which you cancelled your order (we do not need to receive them within 7 days; you just need to have sent them off to us within that time).

2) Damaged or faulty products and incorrect orders
You may exchange your goods or obtain a full refund if the goods in your order are damaged or faulty upon receipt, or if the goods you have received are not the goods you originally ordered. When returning damaged, faulty, or incorrect orders, we will refund:

a. Full Purchase Price
b. Delivery Charges (the cost of initial delivery to you)
c. Return charges (the cost of returning goods to us) upon the production of a receipt.
Alternatively, we will arrange to collect your goods from you at our cost.

When exchanging damaged, faulty, or incorrect orders, we will:

a. Dispatch replacement items to you free of charge.
b. Refund return charges (the cost of returning goods to us) upon production of a receipt.
Alternatively, we will arrange to collect your goods from you at our cost.

We are under a legal duty to supply products that are in conformity with this contract, and nothing in these terms will affect your legal rights. The UK Consumer Rights Act 2015 says goods must be as described, fit for purpose, and of satisfactory quality. If the products you buy are faulty, then you may be entitled to a refund or replacement.

3) How to Return Your Goods
You may return goods purchased from the Malikah Maroc Online Store by contacting Malikah Maroc Beauty Ltd.
by email, phone, or post (details below) on our website.

The following information will be required when returning your goods:
a. A confirmation email containing your transaction reference number

b. Delivery documentation containing your delivery number, with the following sections completed:
1. List and description of goods to be returned
2. Reason given for returning goods

c. If returning goods by post to the UK Online Care Centre, please also include:
1. Completed Returns Form
2. Receipts showing any return charges if you are claiming a full refund for damaged, faulty, or incorrectly delivered goods (this does not apply for returns by post to the UK Online Care Centre for change of mind). If you are returning the goods by post to the UK Online Care Centre, please note:
a. It may take up to 7 days for your parcel to reach us.
b. Returned items will be processed within two (2) working days of receipt.
c. Reasonable care must be taken when packaging the parcel and returning it so that goods are not damaged in transit.
d. You are advised to use http://www.linkscourier.com, which offers reduced rates for Malikah Maroc Beauty Ltd., both traceability and insurance, to ensure that the returned goods will arrive back with us and enable us to process the return.

5) How to Contact Us. Our contact details can be found on our Contact Us page.

6) Liability The products are supplied for domestic and private use only. TBS shall not be liable for any losses relating to any business of yours, for example, lost revenue, income, or profits, lost data, or any interruption to your business. You must follow any instructions we may give you in relation to the safe use or storage of the products. Subject to applicable law, we will not be responsible for any damage to the products caused by your failure to follow these instructions. There are certain responsibilities that Malikah Maroc cannot exclude by law, and nothing in these Terms and Conditions of Sale limits or attempts to limit them to you:
for death or personal injury resulting from negligence.

Fraud: Any responsibilities that cannot be excluded by the Consumer Rights Act 2015 or the Consumer Contracts (Information, Cancellation, and Additional Charges) Regulations 2013.

General
Malikah Maroc reserves the right to:
Modify or withdraw, temporarily or permanently, the TMalikah Maroc store (or any part thereof, including product images or concerning the availability of products) with or without notice to you; Malikah Maroc shall not be liable to you or any third party for any such modification or withdrawal; and/or
Change the conditions from time to time, and your continued use of Malikah Maroc Online Store (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the conditions have been changed. If you do not agree to any change to the conditions, then you must immediately stop using the Malikah Maroc Online Store.
If Malikah Maroc should change these conditions, your order will be subject to the terms and conditions that were in force at the date and time of your placing your order. Copies of the applicable past T&C are available by email at info@malikahmaroc.com.
Post-purchase assistance: You may also contact the Customer Care Center by sending an email to the above email address if you have any queries or concerns regarding your purchase.

Malikah Maroc product reviews (Omnibus policy)

We know that product reviews left by our customers are important because they help inform other customers’ purchases. That’s why we take steps to help ensure that the product reviews left on our website are authentic and are written by genuine customers.

AUTHENTICATING REVIEWS

Reviews are left by our customers in two ways. When a customer makes a purchase through our online store, they may be asked to leave a review after they’ve had time to try the product out. Alternatively, customers can leave a review at any time via the product pages of our website. Customers must log into their accounts to leave a review, helping us ensure that they’re real people and not bots, and they’re also asked to confirm that their review is genuine before they submit it.

We also ask our customers to be upfront about the fact that they received the product for free, if this is the case.

While we take reasonable and proportionate steps to ensure that reviews left by customers are authentic, we cannot completely rule out the chance that false reviews may be submitted.

We publish all reviews left by our customers, as long as they are relevant and appropriate. We may reject a review if it breaches our moderation guidelines. This may happen if, for example, a review includes inappropriate or abusive content.

We’ll never reject a customer’s review solely on the basis of a low star rating or a negative sentiment, and we don’t edit or correct customer reviews, so the words you see are their own.

The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colors accurately, we cannot guarantee that your computer’s display of the colors accurately reflects the color of the products. Products purchased may vary slightly from the images on our website. The packaging of the products may vary from that shown in the images on our website.

If any part of the Conditions is declared unlawful or unenforceable, then that provision shall be deemed deleted from the Conditions, and the remaining provisions of the Conditions shall remain in full force and effect. English law applies to these conditions, and any dispute relating to the conditions shall be settled by the English courts (or the courts of Northern Ireland, Wales, or Scotland if you reside in one of those locations).